iPhone 6s Plus restoring from iCloud backup missing Messages, HealthKit and other data
Originator: | benjamin.chait | ||
Number: | rdar://23678340 | Date Originated: | 2015-11-27 |
Status: | Open | Resolved: | |
Product: | iOS | Product Version: | 9.1 |
Classification: | Crash/Hang/Data Loss | Reproducible: | Always |
Summary: iPhone 6s Plus restoring from iCloud backup missing Messages, HealthKit and other data Steps to Reproduce: iPhone 6s Plus was exhibiting strange behavior, as part of troubleshooting I attempted an Erase & Restore from an iCloud backup (made ~5 minutes prior to erasing device). Restore freezes on white screen with Apple logo; required power-cycling (aka soft reset, Home and Power buttons) to continue and complete the Restore process. Upon Restore, apps and many settings appear as expected (ex: wallpaper, app folders, apps begin installing, etc). However, no content exists in Messages, HealthKit, recent call history -- and possibly more areas. Expected Results: Restore should bring back all Messages, HealthKit, recent call history data. Actual Results: Messages is empty, opens a new message. HealthKit is empty, tapping into "Steps" and "All Data Points" shows "No Data." This is odd, as an iPhone 5s was used since 2013 and Apple Watch since April 2015. Again, no historical data can be seen. Recent call history is empty. Version: iOS 9.1 (App Store release) Notes: Attempted regression testing via -- * Used 2:34 pm backup from (11/26) * Used (11/23) backup * Used (11/20) backup * Updated to iOS 9.2 public beta 4, used 2:34 pm backup from (11/26) * Contacted AppleCare telephone support, not able to resolve Researching further, I noted this thread: https://discussions.apple.com/thread/7258082?start=90&tstart=0 (that's me) Apple ID: [redacted, personal] Configuration: iPhone 6s Plus (AT&T, though "unlocked" via iPhone Upgrade Program) Attachments:
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