iTunes says my my phone "disconnected" during backup

Originator:SaagarJha28
Number:rdar://33469333 Date Originated:21-Jul-2017 09:43 PM
Status:Duplicate/29916139 Resolved:
Product:iTunes Product Version:iTunes 12.7.0.48
Classification:Crash/Hang/Data Loss Reproducible:
 
Summary:
I'm unable to back up my phone using iTunes since it keeps saying that's it's disconnecting halfway through. I have tried different cables and different ports with the same result so I think it's an issue with iTunes rather than a cable issue. Attached is a screenshot of the message iTunes gives.

Steps to Reproduce:
1. Try to back up my phone.

Expected Results:
The phone backs up.

Observed Results:
Midway through iTunes reports that the phone disconnected and aborts the backup.

Version:
iTunes 12.7.0.48

Notes:


Configuration:
MacBook Pro (Retina, 13-inch, Early 2015) running macOS High Sierra 10.13 Beta (17A306f)

Comments


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