Apple Configurator 2 unable to activate iOS 9.3.5 devices

Originator:brendan
Number:rdar://36935108 Date Originated:1/26/2018
Status:Duplicate/36362161 Resolved:
Product:Other Product Version:2.7
Classification:Bug Reproducible:Always
 
Summary:
Apple Configurator 2.5 through 2.7 Beta is unable to Prepare or otherwise activate iPod Touch 5th Generation and other devices using iOS 9.3.5

Steps to Reproduce:
Reset iPod Touch 5th Generation to factory state running iOS 9.3.5
Connect iPod Touch to Mac with Apple Configurator 2.5+ and Automation Tools
Run cfgutil activate in Terminal

Expected Results:
Successful activation

Actual Results:
Step 1 of 2: Downloading activation record for device [1/2] [************] 100%
cfgutil: error: Failed to create activation request.
(Domain: com.apple.MobileActivation.ErrorDomain Code: -2)

Version/Build:
macOS 10.12.6
Apple Configurator 2.5/2.6/2.7

Configuration:

Reproducible on multiple computers with multiple iOS devices that have a max version of 9.3.5. Manual activation on the device works, only when using cfgutil or the Apple Configurator GUI does the error occur.

Comments


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