Apple Configurator 2 unable to activate iOS 9.3.5 devices

Number:rdar://36935108 Date Originated:1/26/2018
Status:Duplicate/36362161 Resolved:
Product:Other Product Version:2.7
Classification:Bug Reproducible:Always
Apple Configurator 2.5 through 2.7 Beta is unable to Prepare or otherwise activate iPod Touch 5th Generation and other devices using iOS 9.3.5

Steps to Reproduce:
Reset iPod Touch 5th Generation to factory state running iOS 9.3.5
Connect iPod Touch to Mac with Apple Configurator 2.5+ and Automation Tools
Run cfgutil activate in Terminal

Expected Results:
Successful activation

Actual Results:
Step 1 of 2: Downloading activation record for device [1/2] [************] 100%
cfgutil: error: Failed to create activation request.
(Domain: Code: -2)

macOS 10.12.6
Apple Configurator 2.5/2.6/2.7


Reproducible on multiple computers with multiple iOS devices that have a max version of 9.3.5. Manual activation on the device works, only when using cfgutil or the Apple Configurator GUI does the error occur.


Please note: Reports posted here will not necessarily be seen by Apple. All problems should be submitted at before they are posted here. Please only post information for Radars that you have filed yourself, and please do not include Apple confidential information in your posts. Thank you!