Home Wi-Fi change bricks HomePod; needs full reset

Number:rdar://38169325 Date Originated:March 5 2018
Status:Open Resolved:
Product:Other Hardware Product Version:11.2.5 (15D61)
Classification:UI/Usability Reproducible:Always
If you change your Wi-Fi at home (for example when changing ISP's), HomePod becomes unusable. There is no way to change the Wi-Fi settings on HomePod. HomePod is stuck in that state indefinitely. There is only one way out, which is to totally reset HomePod and set it up again from the beginning.

iPhone can wirelessly send the Wi-Fi password to Mac or iPad when held close by, but doesn't do this with HomePod.

Steps to Reproduce:
1. Change your Wi-Fi SSID and password.
2. Connect iPhone to the new Wi-Fi network.
2. Try to interact with HomePod.

Expected Results:
When HomePod is unable to find its Wi-Fi network, but is held next to the iPhone it's paired to, that state should be accounted for. When in that state, iPhone should have an option to send the Wi-Fi password to HomePod when held close to it - just the way it can send the Wi-Fi password to iPad and Mac.

Actual Results:
1. HomePod will tell you to check the Home app on iPhone.
2. Check the Home app on iPhone, as told.
3. Home app cannot interact with HomePod in any way, even when held close to it. HomePod is stuck in that state indefinitely.
4. The only way out is to physically reset HomePod by unplugging it, plugging it back in, then tapping and holding down on HomePod for 10 seconds to reset, and then going through the whole setup process all over again.

11.2.5 (15D61)


Please note: Reports posted here will not necessarily be seen by Apple. All problems should be submitted at bugreport.apple.com before they are posted here. Please only post information for Radars that you have filed yourself, and please do not include Apple confidential information in your posts. Thank you!