Server error 500 when uploading screenshots

Number:rdar://FB9044916 Date Originated:March 16 2021
Status:Resolved Resolved:Yes
Product:App Store Connect Product Version:
Classification: Reproducible:Always
Basic information

Please provide a descriptive title for your feedback:
Server error 500 when uploading screenshots

Which area are you seeing an issue with?
App Store Connect

What type of feedback are you reporting?
Incorrect/Unexpected Behavior



Please describe the issue:
When updating an app's screenshots in App Store Connect portal, most screenshots fail to upload, throwing a server error 500. The same behavior can be seen via official App Store Connect API.

Please list the steps you took to reproduce the issue:
Open App Store Connect portal, go to the section to manage screenshots, delete all screenshots, and try uploading screenshots again.

What did you expect to happen?
I expect all of the screenshots to succeed in uploading, 100% of the times.

What actually happened?
Most of them fail (not all), with server error 500.


This issue was resolved roughly 18 hours after I first noticed it. Apple responded to my open radar yesterday (7 days after the report) asking for more information, but I told them the issue was resolved already.

By rogerluan.oba at March 23, 2021, 4:54 p.m. (reply...)

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