Server error 500 when uploading screenshots
Originator: | rogerluan.oba | ||
Number: | rdar://FB9044916 | Date Originated: | March 16 2021 |
Status: | Resolved | Resolved: | Yes |
Product: | App Store Connect | Product Version: | |
Classification: | Reproducible: | Always |
Basic information Please provide a descriptive title for your feedback: Server error 500 when uploading screenshots Which area are you seeing an issue with? App Store Connect What type of feedback are you reporting? Incorrect/Unexpected Behavior ---- Description Please describe the issue: When updating an app's screenshots in App Store Connect portal, most screenshots fail to upload, throwing a server error 500. The same behavior can be seen via official App Store Connect API. Please list the steps you took to reproduce the issue: Open App Store Connect portal, go to the section to manage screenshots, delete all screenshots, and try uploading screenshots again. What did you expect to happen? I expect all of the screenshots to succeed in uploading, 100% of the times. What actually happened? Most of them fail (not all), with server error 500.
Comments
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This issue was resolved roughly 18 hours after I first noticed it. Apple responded to my open radar yesterday (7 days after the report) asking for more information, but I told them the issue was resolved already.