Apple Configurator bug when deploying TV without network connection
Originator: | michalm.mac | ||
Number: | rdar://15719158 | Date Originated: | 23.13.2013 |
Status: | Closed | Resolved: | No |
Product: | Apple TV | Product Version: | 3. gen |
Classification: | Reproducible: | Yes |
Summary: Situation: I was deploying 20+ TVs for hotel. Every hotel room has wi-fi with unique SSID. I wanted to use Apple Configurator to do following: 1) skip intitial setup (set language, reporting to Apple) 2) set TV name 3) install unique configuration profile for one TV at the time with payload contaning single wi-fi configuration. During configuration TV was NOT connected to network and wi-fi configured with profile was NOT in range. We hadn't ethernet connection available during deployment nor did we wanted to install any other wi-fi configuration profiles except the one for room wi-fi. Problem: When I was configuring AppleTVs (see conf_error.png attachment) I encoutered this error: "Unable to configure Apple TV. The Apple TV could not complete its network cofiguration". Apple Configurator installed profiles, set TV name but it did NOT skip setup because of this error. Workaround: 1) Complete initial setup with Remote (we had to connect each TV to a screen) 2) Connect TV to network via ethernet cable (we did not have that option available when deploying) 3) Deploy TV in range of wi-fi network configured in profile (not possible) Steps to Reproduce: 1. connect out of the box TV to computer using micro-USB cable 2. connect TV power cord 3. open Apple Configurator.app -> Apple TV Assistant 4. Don't enroll TV 5. Erase and Install latest version 6. Enter TV name, set language, set reporting 7. Choose profiles to install -> one profile with wi-fi configuration payload (wi-fi is NOT in range) 8. Configure 9. disconnect micro-USB cable 10. disconnect power cord 11. connect power cord 12. wait for TV to stop blinking 13. disconnect power cord 14. connect power cord 15. wait for TV to stop blinking 16. connect micro-USB cable 17. wait for Apple Configurator to complete setup with an error described in Description Expected Results: I expected to be able to configure out of the box TV with single wi-fi configuration profile without need to connect TV to network during deployment. Actual Results: Configuring completed with error: "Unable to configure Apple TV. The Apple TV could not complete its network cofiguration". Initial setup has NOT been skipped but profile was installed and TV name set. Version: MD199HC/7.0.4/11B554a Apple Configurator 1.4.3 OS X 10.8.5 Notes: Configuration: Error ocurred when TV was NOT in range of wi-fi network configured with configuration profile. Error does not occurs when TV is in rangle of wi-fi network configured with configuration profile or it connected to network via ethernet cable (not possible during deployment).
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4th Generation
I can reproduced this on a 4th Generation Apple TV running 9.1 with the Configurator 2.