iTunes hang after failed sync attempt

Originator:thedov
Number:rdar://34027926 Date Originated:22-Aug-2017 11:18 PM
Status:Open Resolved:
Product:iTunes Product Version:12.6.2
Classification:Crash/Hang/Data Loss Reproducible:I didn't try
 
Summary:
I synced my main iPhone over a USB cable and then attempted to sync another iPhone over wi-fi. When the wi-fi sync was failing to start I cancelled it, in order to then restart iTunes. When I quit iTunes it hung, even hours later.

Steps to Reproduce:
1. Sync iPhone over USB cable
2. After that completes, sync a second iPhone over wi-fi
3. Cancel that wi-fi sync (while it’s waiting for sync to start)
4. After it visibly cancels in iTunes, quit iTunes

Expected Results:
iTunes quits so you can restart it

Actual Results:
iTunes hangs, requiring a force-quit

Version:
12.6.2

Notes:
n/a

Comments


Please note: Reports posted here will not necessarily be seen by Apple. All problems should be submitted at bugreport.apple.com before they are posted here. Please only post information for Radars that you have filed yourself, and please do not include Apple confidential information in your posts. Thank you!