Bug Reports in iTunes and Mac App Store

Originator:dwiskus
Number:rdar://9596018 Date Originated:6/12/2011
Status: Resolved:
Product: Product Version:
Classification: Reproducible:
 
Summary:

Users currently have to click on a support link within a product's iTunes page, which may or may not go anywhere useful. In the best of cases, these support systems require the user to navigate a foreign UI to have their problem resolved.

Many users skip this option entirely and instead use ratings and reviews to voice their issues, polluting an app's user reviews and possibly unfairly diminishing its rating (especially in the case of enhancement requests). Worst of all, developers have no way to contact these users.

Instead, I request that bug reporting and feature requesting be made part of the iTunes App Store and Mac App Store experiences, allowing users to communicate directly with developers about their troubles and wish lists without requiring a new set of credentials or learning new UI on third-party sites. All bugs should be sent to individual developers, with the option to have the user's ID be hidden (and emails sent on their behalf by Apple) for the sake of privacy.

Thank you.

Comments

Duped

Filed my dupe rdar://9622333

On the device, the situation is even worse, because there is a "Report a Problem" button where users can enter their comments for bugs. However, these bug reports are never forwarded to us developers.

I also added to my bug report that "The developer should be able to respond to such bug reports using a web based system that respects the user's privacy."

By futuretap at June 16, 2011, 4:47 p.m. (reply...)

Wonderful suggestion

This radar is amazing i which it's a nice implementation for all parties involved: 1) Apple, since it uses the App Stores ecosystem; 2) Users who don't have to exit their "know territory" to file bug/enhancement reports and; 3) Developers who will finally have a standard way of getting these requests. Thumbs up for this.

By Nepheus.BR at June 15, 2011, 6:02 p.m. (reply...)

I second that motion!

Please, pretty please :-)

By bruno.godbout at June 15, 2011, 3:27 p.m. (reply...)

Please note: Reports posted here will not necessarily be seen by Apple. All problems should be submitted at bugreport.apple.com before they are posted here. Please only post information for Radars that you have filed yourself, and please do not include Apple confidential information in your posts. Thank you!