Selected files in UIDocumentPicker will not download from Dropbox
| Originator: | recordtronic | ||
| Number: | rdar://FB7481122 | Date Originated: | 12/5/2019 |
| Status: | Closed | Resolved: | |
| Product: | iOS | Product Version: | 13.3 |
| Classification: | Serious Bug | Reproducible: | Yes |
Basic Information Please provide a descriptive title for your feedback: Selected files in UIDocumentPicker will not download. Which area are you seeing an issue with? Files app What type of feedback are you reporting? Incorrect/Unexpected Behavior Details How often does this happen? It happens every time What level of security do you use with the Apple ID that is encountering this issue? This account uses Two-factor Authentication What is the Apple ID you are using with iCloud when you encounter this problem? xxxx Description Please describe the issue and what steps we can take to reproduce it: - Launch Numbers (or any doc based app) - Choose a file from any storage provider. I tried iCloud and Dropbox Expected result: - Document is downloaded and opened. Actual result: - Document has spinning indicator, message below name says “waiting to download” Same result on WiFi and cellular. Dec 5, 2019 at 6:29 PM - May not be limited to UIDocumentPicker - Reproduced with multiple apps. Apple Dec 12, 2019 at 11:45 AM We need additional information in order to continue investigating this bug. Please provide a sysdiagnose and a screen recording showing the issue. For a complete list of logging instructions visit: https://developer.apple.com/bug-reporting/profiles-and-logs/ JG You Jan 28, 2020 at 1:14 PM It stopped happening after a reboot. You'll have to figure it out. JG You Feb 12, 2020 at 5:01 PM Saw it again, with an alert that said "Could not communicate with helper" Apple Feb 13, 2020 at 9:58 AM We can't figure this out unless we get additional information. Please provide a sysdiagnose and a screen recording showing the issue. For a complete list of logging instructions visit: https://developer.apple.com/bug-reporting/profiles-and-logs/ You Feb 14, 2020 at 9:51 AM I reproduced this around 7:33AM EDT on 2/14/2020. File Uploads sysdiagnose_2020.02.14_07-33-57-0500_iPhone-OS_iPhone_17D50.tar.gz 209.81 MB Feb 14, 2020 at 9:19 AM JG You Feb 18, 2020 at 3:39 PM console has FileProvider filter applied. File Uploads console.txt 239.18 KB Feb 18, 2020 at 2:56 PM IMG_0AA90DB6494C-1.jpeg 297.43 KB Feb 18, 2020 at 2:56 PM • Apple Feb 27, 2020 at 12:37 PM This is an issue specific to a third-party app. Dropbox is failing to provide the item. To report an issue with a third-party app, please contact the developer of the app directly by using the support link located on the app's page within the App Store. Please contact Dropbox developers. There is no Apple issue here. Please close your feedback report, or let us know if this is still an issue for you.
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This appears to be fixed.